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TRACK YOUR ORDER

Enter the tracking number from your shipping confirmation email to see real-time updates on your package.

Please enter a valid tracking number.

You'll find it in the "Your order is on the way" email we sent you. Can't find it? Check your spam folder.

Live tracking powered by 17TRACK

How your order gets to you

  1. Order confirmed

    We receive your order and send a confirmation email.

  2. Processing

    Your item is checked, packed and prepared for shipping.

  3. Shipped

    You get your tracking number by email.

  4. Delivered

    Your package arrives at your door. Enjoy!

Tracking FAQ

When will I receive my tracking number?

As soon as your order ships, we email you a tracking number. Please also check your spam or promotions folder.

My tracking number shows no information yet. Is that normal?

Yes. It can take a few business days after shipping for the carrier to scan your package and show the first update. Please check back in 2–3 days.

My tracking hasn't updated in a few days. What should I do?

International packages often go several days without updates while they are in transit between countries or clearing customs. This is normal and your package is still moving. If there are no updates for more than 10 days, contact us and we'll look into it.

The tracking shows "delivered" but I didn't receive it.

Check your mailbox, with neighbors and around your property, and wait 24 hours, as carriers sometimes mark packages delivered a little early. If it still hasn't arrived, contact us with your order number.

Still need help with your order?

Contact our support team